u/Old_Survey7210

As time has went on pulsz support has become even less responsive. At this point I have not heard back from them for the past week. I submitted all the documentation they had requested a week ago and after being told they need 72 hours to review, I still have not heard back a week later… Since then, my chat option on the website has been removed and I have not heard back on email or on Reddit DM… PLEASE HELP, I JUST WANT TO RECEIVE MY REDEMPTION!

After nearly a week of consistent back and forth I finally was able to get verified. The very next day I have a new redemption and I received another mention saying my account is going through another verification!!! This seems really absurd that in order to make a simple redemption I have to have hours of email and chat conversation. This is very strange and I have never had to deal with this before at pulsz, but it’s starting to remind me of some of the sketchy social casinos that went bust.