MyEyeDr Bought my Doctor’s Practice
My eye doctor, that I’ve been going to for the past 10 to 15 years had to sell her practice to MyEyeDr because of financial difficulties caused by COVID. She sold out two years ago and I could see the pain and unhappiness on her face.
The smile was gone that she usually had when I came in, she didn’t ask about my family or what was going on in my life. It was get the exam done and hustle the patient out. The quality of her work was still there, but the person touch was gone.
Yesterday, I went in for my annual visit, and the people at the counter were the usual circus. They didn’t seem to know what they were doing, or when they were supposed to do it.
My doctor’s tech came out to get me for the exam, which was an improvement. The last two visits, he had not been there and the girls that were didn’t know what they were doing. They were skipping tests and I had to remind them or they wouldn’t have gotten done. But now, the A-Team was back.
When the doctor came in to do my exam, the smile was back on her face, and the first thing she did was ask me about my bad back and if I was still retired. Then when we were alone, she rolled over next to me and whispered she was retiring in May 2027. I immediately asked her where I should go for a doctor and she assured me that the other doctor was very knowledgeable about KC and other eye diseases. She said she had insisted that the company transfer her in to get familiar with the practice before she retired.
So everything looked AOK and it looked like I wouldn’t have to go somewhere else after all. Maybe my suspicions of MyEyeDr were unfounded. But then the billing came.
For a normal eye exam with a topography, refraction, and retinal scan, I normally have to pay $70. Out of pocket after Medicare and Supplemental insurance. But not yesterday. For the exact same services that I always get, it was $270. I asked the guy if he was sure, because my bill is usually $70. He looked it over and said not with contact and glasses fitting. I told him I did get a fitting, I’m not getting glasses and my contacts are fine, they don’t require updating. He said but we supplied you with the prescriptions. What? $200 for two pieces of paper?
I guess I’m not going back there.