u/OneAd7734

I am not sure if this is area specific or just smooking.com being a 3rd party crap site as usual. Our tax rate is and always has bee 11% and it is reflected correctly on their pay at the hotel side of the bookings. However, on the prepaid, when the virtual card comes across it is only at 10.67%. It is not just our hotel but several we have all written the proper channels anyone else having this issue and having to collect from the guest? I know its not a big amount but twenty five cents here and there over thousands of guests cost hotels money.

I work at a name brand mid level hotel a non member entitled guest because her daughter is a GM alledged some where at some hotel (this is important later).

So this lady (I use this term loosely) made a reservation for April 25th comes in on April 26 early morning 4 am pre audit and wants to stay late so of course they go through if you want to stay past check out or even late check out 12 pm you have to pay for 2 nights stay for the suite which amounted to just over $200. It was explained that if she wanted to extend her stay that to the 27th that she would have to come pay by 11 am. The Owner gave her grace because she is hospice over night nurse again only her word and tried to call her room at noon with no response not only to a call to the room or to a knock on the door.

So when I came in I of course was told to go up and knock on the door at 3 pm to see if she had left. She had not I told her it was well past check out and that she needed to come down and pay for her additional night. She said she was just leaving I said Ma'am it is 4 hours past Check out and 3 hours past LATE Check Out you need to come down and pay because even if you leave you we do not have housekeeping here any longer she slammed the door in my face.

I go down and tell the owner. I am told to give her 30 minutes. The woman has the audacity to come down to tell me her daughter is a GM at another hotel and there is always exceptions and to F off. I said Ma'am Maybe for high reward member which you are not even a reward member, they get a Maximum of 1 to 2 pm. Now we lose revenue for not having staff to clean that room. She says Well BLess Your Heart. I said Well Darlin Bless Your Heart Right back at you and Have the Day you Deserve. She Gets all Fluster because I understood what she meant.

What is your owners name I am going to report you. Go Ahead Your lucky she wanted me to call the police an hour ago I wanted to say.