
Issue Adding Dependent in US Visa Scheduling Portal
My mom and brother are applying from India for their B1/B2 US visitor visas.
They filled out their DS-160 forms SEPARATELY and submitted them (not as a family application). And In the “Travel Companions” section made sure to add each other’s names accordingly.
Then my mom created her US visa scheduling account using the same email address mentioned in her DS-160 form. She then proceeded to add my brother as a dependent by selecting “Add Dependent” → “Create New Dependent,” since my brother has never created any US visa scheduling account before. This is his first time applying for a US visa.
But as soon as she entered my brother’s email address (the same one he used in his DS-160 form) the portal displayed an error saying that an account with this email already exists.
Could anyone please help or clarify how this is possible when my brother has never created any account on the US visa scheduling portal before? Whats the solution now!!!! Thank you sm in advance!!