u/Ordinary_Ad3895

We had a customer who found an item in the wrong location and because it was in a cabinet (and thus only a TM could have made that mistake), a team lead approved us matching the price of the item they found to what was on the label in that location. Issue is, the price difference was greater than $50. Because of the price change limit (not sure if it’s $50), we could not adjust the price of the item, or add a custom item with or without a DPCI (because of the price limit of custom items). Also even the TL couldn’t override it.
We had to very awkwardly explain to the customer that our system wouldn’t allow it, but now I’m wondering, what would you have done?