Curious how this actually works on different teams.
- Is there a real process (documented guides vs shadowing a senior?) or is it mostly figure-it-out?
- Roughly how long until a new CSM owns their book without needing backup?
- And what's the harder part for new hires, learning the product or learning how your team does things in your tools?
- What are ramp/ training applications you'd recommend for new CS teammates
Solo founder, pre-seed, B2B product that helps teams train new hires on their operational workflows.
Starting point: I'm not the most connected person in the startup world. I don't have a deep bench of founder friends or old colleagues running companies I can tap. Cold outreach so far disappears into the void, my buyer sits at companies that get pitched constantly.
Extra wrinkle: my product can't do a self-serve free trial, someone at the company/ team has to actually decide to try it. So I need a yes from a decision-maker.
Design partner profile: US scaleups with customer-facing teams (CS, support, onboarding ops) that are constantly hiring and need to ramp these teams. Open to anyone with a fitting use case though, the goal right now is feedback.
So for founders who've done this:
Not promoting anything, just to learn from others.