Best way to contact Agoda for updating guest details?
I made multiple bookings with multiple hotels through Agoda for our trip in December. The bookings cover me, my partner, and my parents. Each room I booked is good for 2 people.
Upon checking out/paying, only the lead guest’s details can be inputted. I assumed I could just add the names of the other guests after paying, as there was no option to add their names in their checkout flow.
After payment, I saw that the bookings are non-amendable, so even adding the guests’ names couldn’t be done on my end.
I contacted Agoda’s customer service 3x - 2 via chat, 1 via phone call. They were of no help at all. They told me Agoda can’t revise the booking confirmation to add the names of the other guests and that I should contact the hotels directly.
I contacted the hotels, and they all redirected me back to Agoda - that they can’t edit the reservation because I booked via Agoda.
I need the booking confirmation to reflect all guests’ names for our Schengen visa application. Otherwise, how can my partner and parents prove that they have already booked their accommodation, if all the bookings are under my name?
So frustrating!!! This is supposed to be my honeymoon trip and I regret booking via Agoda!