Coinbase keeps sending me in circles on a frozen SOL withdrawal — OFAC, Luxembourg, Travel Rule, no clear answer
Hey all,
I’m dealing with a frozen crypto withdrawal on Coinbase and I’m honestly at my wits’ end. I’m posting here both to vent and to see if anyone has dealt with something similar.
Short version:
- I had a transactionl of 37.241165351 SOL to Coinbase blocked.
- At first Coinbase support told me it was due to EU regulations.
- Then I was told to apply for a Luxembourg government license.
- After that, I was told to apply for an OFAC license.
- Then support said OFAC does not apply, and that it was actually a EU Travel Rule / Regulation (EU) 2023/1113 issue, and I needed to complete a “Depositor Information” form.
- When I asked where the form was, the link they gave me just redirected to a normal Coinbase page and did not show any form.
- After I pushed back and explained I couldn’t find any sanctions hit on the sending address, they went back to saying I need to apply to the government of Luxembourg again.
So right now I have no clear answer on:
- Whether this is actually a sanctions issue or just internal compliance / Travel Rule review.
- Whether I need to apply to OFAC, Luxembourg, or neither.
- Where the supposed Depositor Information form even is.
- What exact legal basis Coinbase is relying on.
I’ve spent hours in chat support and keep getting contradictory answers. One agent says one thing, the next says the opposite. I’ve tried to cooperate the whole time, but it feels like I’m just being bounced around.
I’ve also checked the public OFAC sanctions search tool for the sending address and got no result, which makes the whole thing even more confusing.
At this point I just want to get my funds out and never use Coinbase again.
Has anyone dealt with something like this? Any advice on how to get a straight answer out of Coinbase or how to escalate this properly would be appreciated.