u/Own_Storm_1782

Please suggest a couple of questions for a short survey for a documentation help portal that can appear as a side pop-up when a customer visits an article.
Example maybe a yes/no question like 'Did this article help you complete your task?' and another open ended question where they can add their inputs?

Hi! We have recently started using an AI search bot/Agentforce-style experience that answers customer questions using help center documentation.

When the bot cannot find a strong answer, it creates two types of outputs:

1. Documentation gaps — These are later reviewed by Doc team and may become doc updates.
2. Bot-training snippets — Short answers or clarifications that help improve bot responses, but are not full help articles.

The challenge, the snippets are not documentation. So we do not want to publish thousands of small, unmonitored snippets in the official help center. Right now, support team stores them privately in Community, but they eventually want them public so the bot can show a source (like it does when it finds an answer from a help article).

Has anyone experienced this. How can these be handled considering the bot will keep creating content based on every customer conversation?

• Where do you store bot-training snippets or micro-content?
• Should they be treated as official docs, community content, support KB content, or internal bot-training content?
• If the bot cites a source, does it need to be customer-visible?