How Do I Ask a Coworker About a Task They've Done Wrong?
Hello! Thank you for taking some time to read this and help.
I work in IT. IT jobs are tracked using something called tickets. For my company we have a section called "Ticket Summary" which is basically a short description/title of the ticket. If a task has a due date, we're supposed to put the date in the title. Over time, it was agreed upon and management approved this process, that there be a consistent format. This format is:
xx/xx/xx (<--date) - reason - task description
This is so we can easily sort the tickets and have the ones due soonest come to the top of the list. And yet, I still have coworkers who DON'T do this. After repeated meetings and discussions as a team that this is what we're to do.
I don't understand why this person still does it incorrectly. This person seems to be a nice guy. And I feel bad because this seems like a petty thing to get upset about? But also, because he doesn't do it correctly, it means others need to go hunting down certain tickets, when we wouldn't need to if it was labeled correctly. Which takes time away from getting the work completed. Also, it can cause urgent (gotta do it today) tasks to get lost in the larger ticket list.
I want to ask him about it first. I don't want to go to a supervisor right away. Would something like "I'm curious why you wrote the ticket summary this way?" Be a good way without it sounding judgemental?
Thanks!