7950X3D out-of-warranty replacement - Huge shoutout to AMD Support!
Hey r/Amd,
I just wanted to share a very positive experience I recently had with AMD's customer service and express my gratitude.
My Ryzen 9 7950X3D unfortunately died on me recently. The incredibly frustrating part was that this happened exactly one month after the 3-year warranty had expired. Considering I paid around 800€ for it back in the day, I was pretty devastated. For context, I always ran the CPU completely stock (I never touched any settings or overclocked it) and had it paired with an ASUS TUF Gaming B650-Plus motherboard.
I decided to contact AMD support anyway, just to see if there was anything they could do. To my absolute surprise, they replaced the CPU completely hassle-free, even though it was technically already out of warranty (I opened the claim 2 months after the warranty end, as I first had to figure out it was the CPU which died).
I am incredibly thankful for this amazing level of customer support. It’s rare to see a company accommodate their customers like this when they technically don't have to anymore. Just wanted to put this out there and give credit where credit is due.
Thank you, AMD!