Starting an onsite engineer role with AV/Teams Rooms support responsibilities. Looking for a roadmap on how to address gaps from people who have experience in this area.
Hey all,
I have 4+ years of IT support experience, mostly full account lifecycle support: managing user accounts, mailboxes, folder provisioning, and the usual support tasks. In my previous roles, we typically triaged issues related to AV, Teams meeting rooms, and VoIP to the onsite team, so I don't have hands on experience when it comes to the actual troubleshooting. I'm confident I can pick up new tools and issues quickly since that's part of any support role, but I want to know how to go about closing this gap independently so the transition is smooth and I'm not relying on asking for help constantly once I start.
I'm starting an onsite support engineer role that includes AV support, mainly Microsoft Teams Rooms across different room tiers (huddle, standard, boardroom, executive rooms), plus VoIP and desk phone support, and eventually having input on equipment decisions, not just ticket resolution. I don't have hands on AV or telecom background, and I'd rather close that gap rather than learn it purely through trial and error.
If you're doing this job already, I'd love a roadmap on how to start learning the essentials. Basically, "if I were you, here's the order I'd learn this in."