Muted for 1 week for "trolling" after asking about the roadmap and giving a mod feedback. Is this normal?
Sup everyone,
I’m a relatively new PI app user, and I just got hit with a one-week mute across all channels for "chat disruption and trolling." I’m genuinely confused and surprised, since i’ve been on crypto discord for ages now, I was just trying to learn about the project. I didn't receive a single warning or heads-up before the ban.
Here is exactly what happened:
- Asking legitimate questions: I was in chat asking about the project's roadmap and wether it’s on any DEXes trading.
- Accidental rule triggers: I made two honest mistakes because I'm new. First, I asked another user if they forgot their secret phrase because I was trying to help them figure out a wallet issue (quickly deleted my msg, makes sense Ig?). Second, I sent a casual greeting ("Hello mate"), and got insta banned afterwards.
- A UI Bug: I also had a double message send in the senior channel, but that was entirely a UI glitch/loading lag on my screen, not intentional flooding.
I politely replied and gave some constructive feedback, saying that as a mod, it’s not very fitting to tell someone "try the website then," and that a softer tone like "you could try checking the website" would be better. Immediately after that, I was muted for a week for "trolling."
I've read the rules thoroughly now and understand the automated filters, but a one-week ban with zero warning for a new user asking basic questions feels incredibly harsh.
Has anyone else dealt with this? What’s the best way to get an appeal looked at when the mute itself feels completely unprovoked?