Is this a good step and I’m being fairly paid?
I’ve recently accepted this role. I’ve been doing helpdesk until now and the pay bump is great from 18 an hour to 25 an hour. I think this is a good step because I’ll learn a lot more and have more responsibility but I want someone with more experience than me to chime in on this. Also I wanna know if I’m being paid fairly or not for the work required of me. Below I’ve pasted what my duties are from my boss.
I have a HS diploma/ 4 years of help desk experience/ No certs.
Resolve hardware, software, and connectivity issues for end-users via phone, email, chat, and in-person support.
Set up, configure, and deploy desktop computers, laptops, mobile devices, and printers.
Manage user accounts, permissions, and group policies within Active Directory and Microsoft 365 / Google Workspace.
Perform software installations, updates, and patch management across all company devices.
\\\*\\\*Network Infrastructure Support\\\*\\\*
Monitor, maintain, and troubleshoot local network hardware including switches, routers, firewalls, and wireless access points.
Assist in the maintenance of network cabling, patching, and server rack organization.
Troubleshoot internet connectivity, VPN access, and DNS/DHCP configurations.
Collaborate with senior network engineers to implement network upgrades and security protocols.
\\\*\\\*Operations & Security\\\*\\\*
Document all support tickets, asset inventories, and network configuration changes in our IT service management system.
Conduct regular system backups and verify data integrity.
Educate end-users on basic security practices, phishing awareness, and safe computing habits.
Participate in an on-call rotation for emergency technical support as needed.