Factory Erase a Secure Upgraded 7th Gen
Used a TZ670 as the root to onboard a new NSa2800 a couple of months ago. I did the service transfer immediately rather than allow the longer period. Just come to factory erase my first 7th gen. and you need a maintenance key to access the recovery page! I can’t get that because the firewall is no longer in the console.
Tech Support can’t issue the maintenance key because it’s been deleted. They say to register the device again to get the key. MySonicwall says no - the serial was used in an upgrade so can’t be registered. And round and round we go with Tech Support.
I’ve asked if I remove the storage card from the bottom and destroy that will it have removed everything…can’t answer it.
Why so difficult!