I HATE The Nurse Advice Line
Why the fuck do I need to talk to a “nurse” for my UTI symptoms? And it’s always 20 questions just to have to answer those questions again with a provider.
“Hello, these are my symptoms. I have had them for a week. No other symptoms.”
“What are your symptoms?”
“How long have you had them?”
“Have you had this symptom?”
“This symptom?”
“This symptom?”
Once you get through that gauntlet, you get to talk to the care advisor, who asks you all to the same questions.
After an hour on chat, which if I close safari on my phone to look at something else, it fucks up the connection, they recommend that I go to the ER and can’t provide me a referral to an urgent care. When I say that I do not want to sit in an ER for eight hours, they tell me to talk to my PCM on Monday.
Everytime, I always regret talking to them, and I wish I had just paid out of pocket for telehealth.
Edit: in my hour talking to the nurse advice line, I could have been done with a virtual appointment at urgent care. I might have even been done with an in person appointment at urgent care.