Royal Caribbean Bait and Switch Scam
We booked three rooms for eight people in November 2025 to cruise to Belize and Honduras in July 2026. We found out yesterday that the itinerary had changed and instead of Honduras and Belize, we would be going to their personal island. When we called, we were told that they informed us by email in February (they did not) and that the only thing anyone could do about it was to read us the cancellation policy.
If we had been notified in February, we would have cancelled and forfeited our deposit or paid a transfer fee to switch ships. Now our only option is to cancel and lose 50% of our total vacation cost or suck it up and travel with a company who clearly doesn’t care to destinations that we don’t want to go.
It genuinely seems that Royal Caribbean falsely advertised an itinerary they had no intention of delivering, changed that itinerary without notice to divert people back to their personal island to maximize their own profit, and treats their customers like dirt in hopes they will cancel with a 50% cancellation fee and Royal Caribbean can rebook their rooms and further increase their profit.
I would highly recommend to stay away!! I have had better experience with Carnival!