Rude elderly customer
I guess this is one of those situations where I'm wondering if aita. I work in retail and one of the things we sell is lottery tickets. Lately we have had a new customer elderly lady, very glamourous, if I had to guess she is in her 80s or 90s. She has a habit of being very mean, or gets upset easy bc she fills out lottery slips. if she doesn't fill them correctly and the machine doesn't recognize what she's trying to play, she gets very condescending and rude. At first I thought she just hated me bc I have that face people tend to pick on me or cap an attitude bc they're having a bad day. Like okay I get it but it gets old quick. Today she was absolutely disrespectful to my female coworker and was saying things like " you don't know what you're talking about , you don't know how to do your job, you guys are trying to get more money out of me" and as she says these things she has a smirk on her face and laughs. I was fighting back the urge to ask her what her issue is. There's no reason for that behavior regardless of how old you are I'm sorry 😐 I was thinking the next time she comes in we do have the legal right not to serve someone unless of course its discrimination, but this is about her blatant disrespect and rude behavior. I feel like a consequence is in order. I feel bad bc I want to be patient and understand she is frustrated, but accusing someone in customer service of trying to get money out of you for no good reason is absurd. Should I refuse service or am I wrong for thanking about this.