u/QuietWar3471

My beta users are using my product very differently than I expected. What would you do next?

I’m building a small AI tool for Excel and we’re currently in beta.

We recently got our first real group of users, mostly from a Facebook campaign. Right now I’m not really focused on monetizing them. I’m trying to understand how people actually use the product before we spend months building things nobody wants.

So I started going through the requests real users were making.

I expected people to mainly ask for formulas, data cleaning, fixing errors, calculations, charts, etc.

And they do.

But one thing showed up way more than I expected: dashboards.

A lot of different users were uploading an existing spreadsheet and asking for some version of:

“Turn this into a dashboard.”

“Create a professional dashboard with KPIs.”

“Clean this file and make a dashboard.”

“Make something I can present to management.”

That made me question whether I’ve been thinking about the product the wrong way.

Maybe the real problem isn’t:

“I need an AI assistant for Excel.”

Maybe it’s closer to:

“I have this messy spreadsheet. Make it useful, professional and presentable for me.”

And now I’m at that awkward early-stage point where I don’t know how much I should trust this signal.

Do I keep building a broad Excel AI that can handle lots of different tasks?

Or do I take what users are already telling me through their behavior and go much deeper into dashboards, reports and turning raw spreadsheets into something actually useful?

I don’t want to pivot based on one early signal, but I also don’t want to ignore the first obvious pattern coming from real users.

If you were building this, what would you do next?

Would you double down on this use case and test it harder, or keep the product broad for longer?

reddit.com
u/QuietWar3471 — 14 hours ago

My beta users are using my product very differently than I expected. What would you do next?

I’m building a small AI tool for Excel and we’re currently in beta.

We recently got our first real group of users, mostly from a Facebook campaign. Right now I’m not really focused on monetizing them. I’m trying to understand how people actually use the product before we spend months building things nobody wants.

So I started going through the requests real users were making.

I expected people to mainly ask for formulas, data cleaning, fixing errors, calculations, charts, etc.

And they do.

But one thing showed up way more than I expected: dashboards.

A lot of different users were uploading an existing spreadsheet and asking for some version of:

“Turn this into a dashboard.”

“Create a professional dashboard with KPIs.”

“Clean this file and make a dashboard.”

“Make something I can present to management.”

That made me question whether I’ve been thinking about the product the wrong way.

Maybe the real problem isn’t:

“I need an AI assistant for Excel.”

Maybe it’s closer to:

“I have this messy spreadsheet. Make it useful, professional and presentable for me.”

And now I’m at that awkward early-stage point where I don’t know how much I should trust this signal.

Do I keep building a broad Excel AI that can handle lots of different tasks?

Or do I take what users are already telling me through their behavior and go much deeper into dashboards, reports and turning raw spreadsheets into something actually useful?

I don’t want to pivot based on one early signal, but I also don’t want to ignore the first obvious pattern coming from real users.

If you were building this, what would you do next?

Would you double down on this use case and test it harder, or keep the product broad for longer?

reddit.com
u/QuietWar3471 — 14 hours ago

I suddenly have hundreds of free users in my SaaS beta. What do I do now?

I’m building my first SaaS and we’re still very early. The product is in beta and completely free at the moment.

It’s basically an AI tool for Excel. You upload a spreadsheet, tell it what you want to do in normal language and it modifies the file for you.

Until a few days ago we barely had any users. We started sharing it around and ran a very small Facebook campaign, and suddenly a few hundred people signed up.

Which is great, obviously, but now I’m sitting here thinking… what do I actually do with all these people?

Some of them tried the product, some used it a few times, and a lot of them signed up, tested it once and never came back.

I don’t really care about making money from them right now. We’re still testing the product and there are definitely things we need to improve. What I don’t want to do is just keep trying to get more and more signups without learning anything from the people we already have.

I’ve been thinking about emailing some of them personally, especially the ones who actually used the product more than once, and just asking what they were trying to do, what worked, what didn’t and why they stopped using it.

But I’m not sure if that’s the best move or if I should already be testing pricing, working on retention, improving the onboarding, or just continuing to get more people into the beta.

This is the first time I’ve had actual strangers using something I built, so I’m kind of figuring this part out as I go.

If you’ve been in this position before, what did you do with your first few hundred free users? What would you focus on at this stage?

reddit.com
u/QuietWar3471 — 1 day ago

I suddenly have hundreds of free users in my SaaS beta. What should I do with them now?

I’m building my first SaaS and we’re still very early. The product is in beta and completely free at the moment.

It’s basically an AI tool for Excel. You upload a spreadsheet, tell it what you want to do in normal language and it modifies the file for you.

Until a few days ago we barely had any users. We started sharing it around and ran a very small Facebook campaign, and suddenly a few hundred people signed up.

Which is great, obviously, but now I’m sitting here thinking… what do I actually do with all these people?

Some of them tried the product, some used it a few times, and a lot of them signed up, tested it once and never came back.

I don’t really care about making money from them right now. We’re still testing the product and there are definitely things we need to improve. What I don’t want to do is just keep trying to get more and more signups without learning anything from the people we already have.

I’ve been thinking about emailing some of them personally, especially the ones who actually used the product more than once, and just asking what they were trying to do, what worked, what didn’t and why they stopped using it.

But I’m not sure if that’s the best move or if I should already be testing pricing, working on retention, improving the onboarding, or just continuing to get more people into the beta.

This is the first time I’ve had actual strangers using something I built, so I’m kind of figuring this part out as I go.

If you’ve been in this position before, what did you do with your first few hundred free users? What would you focus on at this stage?

reddit.com
u/QuietWar3471 — 1 day ago