Please Explain the Ponzi Scheme For Credits
I subscribe to the Pro plan, which includes 500k credits per month. This month's allotment didn't issue 500k, it round the increase to the nearest 500k. From ~1.4m to exactly 1.5m. Is that expected behavior? If so, it means the cost per credit rises from 0.000198 to ~0.00099!!!
TIA
UPDATE: My response below seems to be buried. I'm reposting (bumping) it here for review and comment.
Thanks for confirming.
I understand now that this is operating as designed under the rollover cap. My concern is not whether the cap exists. My concern is the practical effect of the cap on the value of paid subscriptions.
On Pro, I’m paying for 500,000 credits each month. If my balance is around 1.4m at renewal, the account only rises to 1.5m, meaning I effectively receive about 100,000 usable credits for a month I paid for, while the remaining portion is forfeited due to the cap.
That makes the advertised monthly allotment misleading in practice for customers who don’t burn credits fast enough. The subscription is priced as though the customer receives 500k credits per month, but the rollover ceiling can reduce the actual value delivered to a fraction of that.
A clearer and fairer approach would be one of the following:
- Warn users before renewal that credits will be forfeited unless used.
- Adjust the cost of the purchased monthly allotment to align with the cap.
- Offer a pause, banked-credit option, or automatic plan recommendation before renewal.
- Make the pricing page state plainly that customers near the cap may not receive the full practical value of the next month’s paid allotment.
I’m not disputing that this is the current policy. I’m saying the policy creates a poor customer experience because it charges for a full monthly allotment while sometimes delivering much less usable value.