Okta ringCentral scim automation for jml
Hi , I’m looking into moving our RingCentral user provisioning from manual management to Okta SCIM api/oauth , and I’d like to clarify a few things before we proceed am junior this just so i understand .
Currently, we already have existing RingCentral users and administrators that were created manually.
A few questions I’d like to confirm:
Existing users: How does RingCentral SCIM handle users that already exist in RingCentral but were manually created? Will Okta match/link the existing account based on email/username, or could it create a duplicate account?
Collaboration with the other teams
And how would you work with the app owner and to automate like to be professional
Admin roles: Can RingCentral SCIM provision RingCentral admin roles/permissions? For example, can we have an Okta group such as RingCentral-Admins and have members automatically provisioned with the appropriate RingCentral admin role? If yes, which admin roles are supported?
Groups: What is the recommended way to structure Okta groups for RingCentral? Should we have separate groups such as RingCentral-Users and RingCentral-Admins, and can group membership be used to control RingCentral roles/licenses?
Attribute mapping: Which RingCentral attributes are supported through SCIM (email, first name, last name, department, phone number, etc.)? Are there any attributes we should avoid managing from Okta because they could overwrite existing RingCentral configuration?
Production-only environment: Our Okta environment has both Sandbox and Production, but we currently only have a RingCentral Production environment and no RingCentral Sandbox. What is the recommended/safest approach for testing SCIM before enabling it for the full user population? Is there a recommended test-user/test-group approach in the RingCentral production tenant?
Deprovisioning: When a user is removed from the relevant Okta group or deactivated in Okta, what exactly happens to their RingCentral account, license, phone number/extension, and data?
Migration/rollout: Is there a recommended migration procedure for moving existing manually-created RingCentral users to Okta SCIM without creating duplicates or affecting their existing configuration?
And how would you work with the app owner and to automate like to be professional
Any documentation or recommendations around these points would be really helpful. Thanks!