u/RandoMandoFan

So I picked up a Useful Gear Brand backpack from Unclaimed Baggage for $10 because I saw in the details that it's made with Cordura and has YKK waterproof zippers. I believe it is their Arroyo backpack. There's not a whole lot of reviews for it so I figured if there is any place where I can find some info on it, it'd be Reddit. How durable is it? And is it really weatherproof?

Okay so I got a hold of my Redfin realtor today. Turns out he broke his phone and couldn't text or call for a day until he got a new phone (though it doesn't explain the lack of communications in the days before that). At the same time, the transaction coordinator was out of office for a few days. I guess it's our bad luck? But at the same time I feel like they should've had backups. At my company, we would have never left a client hanging like this, regardless of transaction volume or contract value.

The whole experience just felt like so much more work on my part compared to Remax.

--Original post--

We have been using a Redfin agent to represent us in a purchase transaction. Let's just say that the whole experience has been underwhelming.

This is our second time buying. Our first purchase was 12 years ago through a Remax agency. Unfortunately my realtor has since passed away. I've always been tech-forward so I chose Redfin's platform given how easy it's to use.

In any case, the Redfin agent was super responsive throughout the early phases: scheduling tours, answering questions, etc. However, when we made an offer on a $600k house, he first scheduled closing in a mere 14 days. Of cours, my bank said they need the standard 30. So he haggled with the bank to settle on 3 weeks.

Then he made errors on the purchase contract that required repeated corrections. And after that, he simply stopped communicating regularly. So here we are, a few days from closing, we still don't have a final walkthrough scheduled. We have no idea when the seller will be moving out. And until they do move out, we don't want to schedule utilities transfer. I imagine date of possession is right after closing, but we aren't sure? I sent him an email with 6 questions and all I got in return was basically "We are clear to close on time." I can't drop everything on a dime to do a final walkthrough. There is no coordination at this point. I suggested to push out closing date if needed, but he said everything is on time. I have no idea what is happening right now.

I don't remember going through nearly as much issues 12 years ago with Remax. Is this a normal Redfin experience?