u/Real_Habit2631

I’ve taken a Waymo from my home to the office, the exact same route, over 500 times. Probably more.

This morning, Waymo decided that the entire mile radius of my apartment and surrounding streets was not in a supported zone. It wanted me to walk over ten minutes to get to the car, even though for nearly a year and a half it’s come within 5 feet of the pick up spot I gave it.

Support says that many people could have marked the pick up experience as poor, leading to the change. For more than one reason, that is the dumbest thing I’ve ever heard. The improved pickup experience that it changed too was on a street with no parking and a much busier road for pedestrians to be walking on.

It’s quite frustrating using a service so often, that I do genuinely prefer over Uber, and having them make it unusable for you for an abirtrary reason. I’m in the heart of Austin, TX and you’re essentially going to dead zone the one building I live in?

This is a whole separate rant from the terrible iheartradio they make you play, or when the car decides the ten minute ride is going to become an hour long one. I hope robotaxi speeds up its Austin launch and scales, because I’m really ready for Waymo to stop reaping the benefits of being the only autonomous player in the Austin market despite how often it’s screwing over its customers.

I’ve taken a Waymo from my home to the office, the exact same route, over 500 times. Probably more.

This morning, Waymo decided that the entire mile radius of my apartment and surrounding streets was not in a supported zone. It wanted me to walk over ten minutes to get to the car, even though for nearly a year and a half it’s come within 5 feet of the pick up spot I gave it.

Support says that many people could have marked the pick up experience as poor, leading to the change. For more than one reason, that is the dumbest thing I’ve ever heard. The improved pickup experience that it changed too was on a street with no parking and a much busier road for pedestrians to be walking on.

It’s quite frustrating using a service so often, that I do genuinely prefer over Uber, and having them make it unusable for you for an abirtrary reason. I’m in the heart of Austin, TX and you’re essentially going to dead zone the one building I live in? It’s like they drew a circle around my (very large) apartment complex and decided the one lane road with more parking and less traffic was off limits.

This is a whole separate rant from the terrible iheartradio they make you play, or when the car decides the ten minute ride is going to become an hour long one. I hope robotaxi speeds up its Austin launch and scales, because I’m really ready for Waymo to stop reaping the benefits of being the only autonomous player in the Austin market despite how often it’s fucking over its customers.