How are you handling maintenance requests across multiple properties?
I've been talking to a lot of property managers lately, and one thing keeps coming up: maintenance requests seem to come from everywhere—phone calls, emails, texts, voicemails, and even handwritten notes.
I'm curious how everyone here is managing it.
A few questions:
- How do tenants submit maintenance requests today?
- How do you assign jobs to vendors?
- How do you keep tenants updated without your office getting flooded with "Any updates?" calls?
- What's the biggest bottleneck in your current process?
Full disclosure: I'm building a platform called Maintena to simplify this workflow. The goal is to let tenants submit maintenance requests by scanning a QR code, automatically organize and route requests, and keep everyone updated without all the manual follow-up.
I'm not here to pitch—I'm genuinely looking to learn how real property managers handle maintenance today and what features would actually save you time.
If anyone is interested in trying an early version, I'd be happy to set up your portfolio for free in exchange for honest feedback.
I'd really appreciate hearing what's working (or not working) for your team.