What is the best way to prevent agents from changing the assigned agent via the dropdown on the ticket details rather than the re-assign button. There's only a few who do it this way so ideally would prefer a solution that can be applied individually.
I asked this previously but didn't get much info. Is there really no way to stop the notification window being spammed with "New Ticket logged for your organisation ID 123456"
Some of the notifications are extremely useful but because of all the "new ticket logged" it makes using the notification window completely useless. I can't believe there isn't a setting somewhere that controls this. Surely there has to be?
How do I direct emails from a specific mailbox to a specific team. We have this setup currently for various teams but it was done by our supplier who we don't have access to anymore. A new mailbox has been added but all tickets are coming in to the service desk rather than the team they need to go to. I've looked at various places and can't identify how to do this myself, any help would be greatly appreciated