Scaling operations without hiring: is it even something feasible?
We’ve been trying to grow without massively increasing headcount bc of the tight budget. However, operations are becoming our breaking point. Every new customer, campaign, or internal process adds another layer of manual coordination.
As a result, we are constantly jumping between Slack threads, dashboards, and random docs just to figure out what’s happening. This has made us lose almost 20% of our workweek trying to search for internal information and connecting our operations. Anyone who has managed to scale their operations without hiring more people?