20 days, no keyboard, Keychron now says return cycle is 7-60 days and is asking me to re-provide my (already correct) address
Posting this for visibility because I’m running out of routes and I’d like other EU/NL buyers to know what to expect.
Timeline:
• April 30: Ordered a keyboard from Keychron’s EU (.co.nl) site.
• May 13: Parcel arrives in NL via YunExpress, handed to last-mile carrier GOFO Netherlands.
• May 14-18: Parcel “arrives at the Amsterdam sorting center” four separate times. One delivery attempt on May 16, marked “failed - incorrect address.” Address is correct - the same one used by PostNL, DHL, bol.com, Coolblue without issue. GOFO is the only carrier that “can’t find” it.
• May 18: Parcel marked “returned.”
• May 19-20: Two emails from Keychron support, both pointing at GOFO and asking me to chase the carrier myself for proof of loss before they’ll process a refund.
Most recent reply from Keychron, verbatim:
“According to the logistics provider, the parcel has unfortunately entered the return process due to an ‘incorrect address’ delivery failure… the estimated return cycle may take approximately 7-60 days and remains somewhat uncertain. If the local carrier confirms that the parcel has been lost, please send us a screenshot or official proof including the tracking number. Once received, we will be able to proceed with a replacement shipment or refund accordingly. In the meantime, please provide us with your correct delivery address information below…”
So:
• The “incorrect address” framing is them backing GOFO’s failure, even though the address is the same one every other carrier in NL handles fine.
• 7-60 days return cycle estimate, after I’ve already been waiting 20 days.
• Refund conditional on me producing carrier proof-of-loss documentation, which GOFO does not issue to customers.
• They want me to re-enter my address, which would create a written record suggesting the original was wrong.
GOFO has a 1-star Trustpilot rating in NL with reviews describing this exact failure pattern. Keychron either didn’t check or didn’t care when contracting them.