Sharesies NZ does not seem to be a quality service
I've had a few experiences on my short time on the Sharesies platform that leave me unsatisfied with the platform.
Last week, I discovered unauthorized fraudulent activity on my account. Due to the restrictive nature of their support options, the earliest available slot to speak with a representative was more than a week later. I booked this slot and provided explicit details regarding the fraud in the meeting summary.
The 10-minute time slot elapsed. Not only did I fail to receive the scheduled phone call, but I was also given no prior notice or explanation of a cancellation.
Leaving a customer stranded during a pre-booked appointment concerning account fraud is entirely unacceptable and commercially irresponsible for a regulated financial platform. Their slow chat system is inadequate for time-sensitive security breaches, and their failure to show up for this call has left my account vulnerable and unresolved.
I realize I could leave them and am considering doing so. Has anyone else had any bad experiences using Sharesies?