u/Rex6b

I just got my eye tracker today (a refurbished model if it is important) and want to use it but the expirience app dosnt can’t see the tracker. Windows can see the tracker. I have eyechip in my info and I installed and removed the app via revo and yeah… the app just can’t connect to the eye tracker. Support is also a bit slow soo. Any ideas what I could do? ( the driver is from the website not the Microsoft store as I already read some posts of it beeing the issue)