Starting out as a service advisor, completely new to this
Hey folks, I'm starting as a service advisor for Freightliner a week from this coming Monday. Been stuck in dead end warehouse jobs the last 4 years and looking forward to the best opportunity I've had in a while.
This all kinda fell into my lap thanks to the beauty and power of connections, brother-in-law is a tech and his wife is the assistant service manager.
I have a ton of customer service experience, over ten years. I'm not the most knowledgeable when it comes to anything automotive, much less trucks. But I'm told that I'll learn everything I need to know on the job. I'm excellent with most software, so I'm certain I'll get the hang of that part of the job. And customers typically love me. I'm friendly, I'm charming, quite frankly, I'm a delight.
So basically I'm just looking for any tips or pointers to help as I transition to a new potential career. My original career plans were in communications/marketing/PR, but that didn't pan out like I'd hoped.
Looking forward to hearing from you all!