Anxiety over asking about service animals in the service industry.
I work at an ice cream parlor in the US.
Today a couple came in with two dogs. I asked them if the dogs were service animals required due to a disability, to which they answered yes.
After the dogs started trying to climb the freezer, I further asked "what tasks or work is the dog trained to perform", to which they first got defensive and threatened(?) to leave and get ice cream somewhere else, afterwards they answered Emotional Support.
After telling them that unfortunately emotional support animals are not considered service animals and that I have to ask them to keep the dogs outside, they started to get fussy and asked for the name of the owner before leaving.
I have OCD and ever since then I've had a pit at the bottom of my stomach that I did something wrong and that by some wild coincidence they didn’t say "Emotional Support" they said something else and I just heard it as Emotional Support and I accidently asked the owner of actual Service Dog to leave. Further more I am concerned that I will now have to pay fines I can't possibly afford and will go destitute.
So I guess I'm asking, because nobody here could say with full confidence I did not royally fuck up and mishear them, owners of service animals, do you take offense when service workers ask you "What tasks or work is the animal trained to perform?"?