u/RotAnimal

We're using Zendesk AI currently but we're running out of Automated Resolutions at an alarming rate and are struggling to justify the cost. Just after we renewed our ZD contracts a couple of months ago, we've seen a huge spike in volume and at this rate, we'll need to at least triple our ARs quota for the year.

A majority of the chats we're being charged for are super simple questions that the AI gives a quick reply and a link to a relevant KP article and rarely any followup questions. At the rate we're being billed, it'd be cheaper to handle these with humans than pay $1.5 per.

Is anyone using cheaper but still good quality alternatives?