Ironwolf pro - tampered
Bought four 14tb drives for my NAS last year. Sold on Amazon via a reseller in the Uk.
One of them started throwing errors, so I started the RMA process, sent in on 15/07, confirmed as received on 17/07.
No contact initiated by Seagate since and RMA tracking not updated, after several back and forth with support saying it was being looked at. Today I received the following -
Following a detailed review by our warehouse team regardingRMA XXXXXXXXXX (Serial Number: XXXXXXXX), we have received an update on the investigation. While the drive was initially reported as a discrepancy, a subsequent visual inspection determined that the submitted drive exhibited signs of tampering. As a result, the warranty claim has been classified as an invalid claim under Seagate's warranty policies.
* *
Based on the assessment, the submitted IronWolf Pro 14TB drive is not eligible for warranty coverage, and therefore no repair or replacement can be provided. In accordance with Seagate policy, tampered or unauthorized drives are also not returned to customers, as returning such products could allow them to re-enter the market.
I have emailed back asking for more details.
Amazon don’t want to know unless I can return the drive.
So I am now out a 14tb drive and don’t exactly have the cash lying around to replace it at the current prices.
Has anyone had a similar experience or have a higher up contact at Seagate they can point me towards?