u/Rude-Reveal-3993

I signed up for ElevenReader this morning, on the free plan. I uploaded one published science article with no problems but when I went to play it I got this message:

Error playing audio
Unusual activity detected. Free Tier usage disabled. You might need to purchase a Paid Plan.

I signed up on my MacBook first, then signed in on my iPhone. I get the same pop up in both places.

I’ve signed out and in and I just keep getting the same popup.

I have spent ages in a loop of doom with a chatbot that keeps telling me I will have to pay.

Has anyone got any suggestions as their customer service seems nonexistent…