Are you kidding me? Absolutely not, this is an unacceptable response. I was told this won't happen for a non-outage. Battery grid support is how THEY make money, it should not be inconveniencing me or causing potential damage to my property.
Feedback from the group here?
I'd like someone who has had Base batteries installed a while to tell me FROM EXPERIENCE, when switching to battery so they can sell-back power, does the flicker occur or you only know because of the app notification?
Okay, we had this happen when my installer was testing the unit. My wife was home doing laundry, it was 100F outside, the 5-ton A/C was running along with washer AND dryer. Installer didn't know this, but did a test of the system. IT SHUT DOWN. I guess protecting due to overload... He said he re-set it and my wife turned off the dryer, and the system started back up and the A/C ran fine.
However... he did NOT tell me how to do the "reset" that he did. Obviously in an outage, you don't necessarily expect it coming. I could be doing laundry and running the A/C on a hot hot day when the power goes out! Obviously they don't answer phone calls, so that won't help in the moment.
How do I reset it and get battery back-up running?
Thanks,
SC
Greetings all,
I'm reaching out here to see if anyone has some information they'd be willing to share for Base Power customers to keep on hand for real emergencies and answers to questions. I have been working w/ base for 4 months now to get installed, and allegedly they will install me tomorrow, 2 batteries. I won't go into all of my concerns on this thread, as they'll get buried, but what I do want to do is see if ANYONE has contact information where we can actually get in touch with someone at ANY hour of the day. Like, what if we have an emergency? What if the utility power is on (neighbor's house on), but a malfunction of the Base hardware makes my house not work? How do I call someone at 2:00am on a Saturday?
If anyone has direct phone numbers (and names/titles) that they can share here that we can just put in our cell phones "just in case," it would be appreciated.
At this moment, I have nothing... and AI tells me it doesn't find anything, either, heh.
Thanks,
SC
