u/S1KKT1R

Hi all, I’m looking for some guidance on whether this situation is worth pursuing legally (likely small claims).

I purchased an Accidental Damage Protection plan (“Care Pack”) directly from HP for my laptop in September 2023. Before purchasing, I spoke with an HP agent via chat who verified my device eligibility and recommended the specific plan.

After purchase:

• HP issued an order confirmation and charged me
• The warranty showed as active in their system (coverage through 2026)
• HP performed multiple repairs under this plan, including one clearly marked “IN WARRANTY” with $0 charge

Later on, HP denied a claim and said:

• The Care Pack was “invalid” and internally canceled shortly after purchase
• It did not meet their policy requirements (timing/post-warranty rules)
• The repairs they already performed under the plan now count as “compensation” for the purchase

What’s confusing to me is:

• They sold the plan directly to me
• Their agent confirmed eligibility before purchase
• Their system showed it as active
• They actually performed repairs under it
• At no point during those repairs did they say the coverage was invalid

I’ve already:

• Filed BBB and Attorney General complaints (no resolution)
• Escalated to HP executive relations (denied again)
• Prepared a full documentation packet (purchase, chat logs, warranty status, repairs, emails, etc.)
• Drafted a demand letter before potentially filing in small claims

My main question:
Does a company have the ability to retroactively invalidate a service agreement after accepting payment and performing services under it?

And more practically:
Does this sound like a reasonable small claims case (breach of contract / misrepresentation), or am I missing something?

Not looking for emotional opinions, just trying to understand how this would be viewed from a legal standpoint.

Thanks in advance.

Location: Virginia