At this point, I’m treating “it’s coming” like a fairy tale...
I’m getting really frustrated with Maestro because I now have two separate situations where I keep getting told something has been sent or is coming soon, and then… nothing.
First, financial aid.
Back in July, Financial Aid sent me a repackaged Award Letter and told me to sign it, date it, and send it back so they could process my loan.
I did exactly that.
Now, weeks later, I still don’t have my funds, and I get told basically the same damn thing again: that my repackaged Award Letter was sent and I need to sign and return it.
Except I already did.
When I pushed back, I was told my July signed letter was confirmed as uploaded, but my current file shows the Award Letter as rejected and says there is no loan request on file.
They also said a new Award Letter was sent to me.
I do not have a new Award Letter.
So somehow we went from:
sent → signed → returned → uploaded
to:
rejected → no loan request → please do it again
What the hell happened in between?
And then there’s the laptop.
I got my grades back almost two weeks ago, I’m eligible for the laptop, and I’ve been told to just keep checking my email for the confirmation and laptop agreement.
I have been checking every day.
Still nothing.
So at this point, I’m getting tired of hearing:
“it was sent”
“it’s coming”
“just check your email”
“just wait for processing”
because none of that means much when the actual thing never shows up.
I’m not saying Maestro is definitely doing anything intentional. But between the contradictory financial aid records, the missing “new” Award Letter, the laptop agreement that still hasn’t appeared, and all the people here saying they’ve been waiting forever for funds, I’m having a really hard time trusting any timeline they give me.
Right now, I’m treating both the loan money and the laptop like they don’t exist until I actually have them.
Has anyone else had this same shit happen?