u/Safe-Illustrator-628

Every time I try to update the firmware this screen shows up after I run the software and tells me that after detecting the amp it will proceed to the next screen, except nothing happens. I’ve tried different cables but still no response. The preset LEDs still blink but there’s no response from my laptop. I’m wondering if anyone has any advice? Please don’t refer me to a video because I’ve watched them all at least twice and none of them fix it. Any help would be appreciated greatly!!!