Deceiving advertising and lying hosts
Hi everyone!
I finishing a week long stay in a 6BR house.
The house is advertised as hosting up to 14 people ( extra cot and baby bed).
House looked great, so did the reviews.
We arrived and the dishwasher was still running (fair enough and not an issue as the hosts let us in an hour earlier)
Since then it’s been absolute chaos: the dishwasher didn’t work or function properly for the first 4 days (imagine the dishes for 13 people) : it would drain while open and empty, it would fill with water and leak all over the kitchen floor. Absolute mayhem with that many people in the house.
Hosts seemed genuinely concerned d by message and on the phone , they sent a “repairman” who fixed part of the issue (screwed the appliance to the wall) but it still filled with water when we did the fishers. The repairman told us that this was happening on every rental, that he keeps telling the host to change the appliance but to no avail.
Then there’s the “well equipped” kitchen.
2 Salad bowls, one kitchen knife, two kitchen towels, no can opener, no cheese grater etc… every kitchen item is the cheapest that could be find at ikea (I’m on holidays not hosting a cooking show so I don’t care if it’s ugly I just want to be able to cook and feed the group). I raised the issue they said to go to ikea and complete what was missing and they would reimburse us. I did , not my idea of a relaxing holiday but …
We also had railing issues (inside and outside) posing a safety risk to both adults and more importantly the kids.
The AC in my bedroom is leaking water , it drowned by shoes. The repair guys fixed it but it’s leaking again.
We paid around 6k for the week and it’s honestly been miserable.
The add pictures were extremely misleading, I understand staging pics but the outside patio furniture ended being the ones we needed to bring inside to have dinner as the are not enough chairs.
I’m a bit fuming but I’ve stayed cordial and nice in all my interactions and documented everything on the app chat with the host.
If you read this far: what can I expect in terms of checkout and review process?
UPDATE: I’m getting 600€ back