Declining a trial?
So there is a student who just needs a one-off lesson as an interview preparation on the next day. After being asked he said he is not interested in subscribing. He booked last minute and there‘s just 22 hrs left until the lesson. I definitely don’t want to loose statistics over this and conduct a free lesson that I know is not gonna convert. How do I cancel this to not get a canceled/missed trial in my statistics?