Received my Canadian passport after a 2-month absolute nightmare... only to find my name spelled incorrectly
I recently had a genuinely disappointing experience with the Canadian Passport Program, and honestly, at this point, it feels like a dark comedy.
First, my passport was sent to the completely wrong address. I was in the middle of moving cities when I applied. For my permanent home address, I entered my old address, but for my mailing address, I explicitly entered my new address. Naturally, they ignored the mailing address and shipped it straight to my old place. After waiting for 3 weeks and making multiple frustrating phone calls, they finally agreed to remail it to the correct address.
Fast forward through all that waiting: today, I finally got my passport after 2 full months. I was so relieved to rip open the package, only to find out they misspelled my name inside.
How is this even real? The customer support center is a total joke, just dishing out robotic, scripted replies with zero accountability. Now I have to go through the whole song and dance of sending in document proofs and essentially resubmitting.
One more reason to hate bloated goverment department!!!