Trying to get a replacement keyboard in Australia for my Flow z-13 turns out to be impossible via Asus support
Hey there guys, just want to rant of how bad it is to live in Australia with Asus product lol.
I bought the 32GB Flow-Z 13 from Japan last year, and was searching for the US keyboard ever since then. Asus parts website from US sells them but it does not ship to Australia.
So I tried the unthinkable, I called up Asus Australia and ask if it's possible to buy a replacement keyboard. And the reply is pretty much disappointing. At first the staff on the phone stated that we cannot sell you the keyboard as it's not possible as it's a laptop, I then told the gent that it's a detachable keyboard after I sent him the Serial number of the product. Then the staff checked and stated that in Australia, they cannot sell me the detachable keyboard, and the only way is to sent them the laptop back to Asus Australia, have their technician look at it, then can get it replace.... I was like what the xxxx. I tried to reason and even stated that its a detachable keyboard, why would I need to send the whole laptop for a replacement. and all Asus state is that we dont care, sent it to us for repair or leave it as it is....
I bid them farewell and hang up.
Seriously how hard is it to get the damn keyboard outside of US lol. I even tried to look for it 2 months ago when I went to Japan. but still no luck.
For a laptop with that price tag, I do kinda expect I can look up the parts online, but all I can find via 3rd party sites are from year 2023 version keyboard.
I love the laptop and use it for work/travel basically everyday. but with Asus customer service like this? Thinking of changing brand real soon with better customer services.