

Low Vial and Bad Cap Update
I ordered six months of Hyalo through Pom and received one bad top and one under-fill.
Pom quickly sent me one new vial. When I asked why they did not send two vials I was told they were only responsible for the bad top but for the under-fill I needed to reach out to New Life.
New Life is sending me a replacement but let me know this is a “one time courtesy reshipment.”
I’m not sure why one is responsible for bad caps and one is responsible for under-filled vials. Seems like it should all have been done in one place. 🤷♀️
But also this means that if I order from Pom through New Life again and they have a repeat performance of under-filling vials I’m SOL on them making it right again.
Edited to add: bad top not pictured as it was quickly replaced. I added that pic in the comments for people wondering. Showing the top of the under-filled vial with the two good vials to show it wasn’t punctured or messed with.