Bought my M4 MacBook Air with 32GB… 17 months later I just discovered it only has 24GB. What are my chances with Apple?
So this is a weird one.
I'm a wildlife photographer and bought a 15" M4 MacBook Air right when they came out in March 2025. I ordered it specifically as a pretty beefy field/editing machine, and basically immediately whisked it away on assignments. It's been working great ever since, so I never had any reason to scrutinize the specs in About This Mac.
Until today.
I was checking something unrelated and noticed it reports 24GB unified memory. The problem is that I'm quite sure I ordered 32GB.
Mine is the 15" M4 / 512GB SSD, and I paid $1,799 for the Mac itself, plus AppleCare and tax on top of that. From what I can reconstruct, $1,799 was the price of the 32GB/512GB configuration, while the 24GB/512GB configuration was $1,599.
EDIT: posters here reminded me to check my emails for a more complete receipt from Apple than whats on my apple account and it explicitly says 32GB.
What are the odds Apple rectifies this after....17 months?
Obviously I'm hilariously outside the 14-day return window, but this wouldn't really be a return. It would mean Apple shipped me a different configuration than the one I paid for, and it took me this long to notice because the computer has otherwise worked perfectly and its not like they plaster the specs everywhere.
Has anyone ever dealt with an incorrect Mac configuration discovered this late? Curious what Apple did and how far up the support chain you had to go?