I'm taking my 80yr mother on a trip from Van to Tor next spring. We've booked our sleeper room already. What kind of things would you suggest I bring to keep her comfortable? Our trip is in April. Is it chilly on the train still? I'm used to the Churchill train - is the Canadian much different accommodation wise?
I am beyond livid with VIA right now.
There's a washout on the line. Fine. I get that. The weather in Manitoba has been wild the past few days - lots of rain, a few tornados.
However, at some point VIA needs to step up and take some responsibility for its passengers.
We received emails today that the train leaving Churchill July 2 will only be going to Thompson, not Winnipeg. If we choose to go to Thompson, we're on our own after that. Fine. A bunch of us frantically booked bus tickets.
But.
VIA cancelled our tickets.
We have to call them to rebook.
AT TODAY'S LAST MINUTE RATE
I booked in December. There was a sale in December. It just cost me more to book our sleepers to Thompson than what they are refunding me for Thompson to Winnipeg.
How does that make sense? They had to cancel my tickets to resell my cabins back to me because they are sold out. And because there's "only one left" their surge pricing makes the fare go up.
No offer of compensation. No apologies. Nothing. When I asked if I could still get the December rate I was told no, nothing they could do about the pricing.