u/SicMundus-Noahen

Hello!

Anyone can think of a way that a specific ticket type to be available for specific user roles or company/site/user?

My goal is to avail some ticket types to specific roles (incidents no in the service catalog), as example, I don't want everyone with a ticketing system access to see/submit tickets to HR Team, only the management.

Is there a reason an admin can't see any tickets on the Service Desk page even though there are open/closed tickets already on the system?

This issue happens with other agents as well who are assigned to teams, but can't see the tickets on the Service Desk view, but if we went into a customer we can see the tickets normally.

https://preview.redd.it/jj2t63y6eueh1.png?width=1361&format=png&auto=webp&s=af0948f7b8a8c5cb9dbb1a5a7f48c14dcfa9fbd2

Hello!

I know we would need a consultant/3rd party for that.

Do you know what would be the cost to migrate everything from CW to Halo?

Tickets, configurations, contacts, ..... etc.