Carve-Outs are not for beginners
I just met the shittiest Sysadmin in my life…
We sold one of our units (a local shop) to the local management. The deal included all hardware but no more usage of our software. So my job was to make sure that all our data was wiped from the devices. They had a Sysadmin from their new company there who then should setup everything. He had 4 weeks of preperation and as we split on friendly terms, we would have answered him any question. But nothing was asked at all…
So, day zero coming in. I first reset the MacBooks and give them to him. He starts a call with someone and then installs the new ERP software. An hour later he gets the windows laptops. Another hour later he shows up at my desk and complaints that the laptops were not reset correctly and that it was impossible to install the software. I took a look and he tried to install the .dmg files in Windows.
Then I reset the POS systems. Some time later he starts to complain that we vendor locked the systems so he was unable to install their new system. It took me like 5 minutes of Google to see that their new system was explicitly listed on the vendors list as not directly compatible and needs custom APKs.
After I explained that to him and he managed to get it installed, I witnessed how he showed the new system to the shop manager. Manager: „And how do I sent the payment to the credit card terminal?“ - ShittyBoy: „Oh, I was not aware that you accept credit cards. We didn‘t buy that software module!“ - The shop sells goods for up to 2000 Euro each, we are in western europe and he was convinced that it is a cash only business…
Last step: he got the time tracking data from the employees as a one-time csv export. He downloaded the csv, opened it, went to the punch-in/punch-out system, enters the pin of an employee, hits „punch in“, returns to his laptop and checks if the csv file has updated. In that moment the manager was standing next to me. Looked at me with panic in his eyes and said: „I have hired an idiot!“
„Well, that‘s your problem now.“
On my flight home I was laughing 3 consecutive hours…