VRS Call Quality Check?
Hi guys I just got hired as a VRS apprentice for company that has a color as the name (lol idk if I’m allowed to share). They told me they do 10 call quality checks later on. Some people say in 3 months, some say 6months it will happen. But I haven’t gotten any real confirmation on when.
Does anyone know what the process is like/when it would happen?
How do they do the call quality checks?
Are they auditing every call I make from now till the quality checks 3-6months later?
4.Are the mentors that I team with grading me on every call I make when I call a team?
5.Or do they pick a random day and sit in with me to watch my calls from that day?
I’m nervous because I do well on some calls, and then when I need extra support or need to switch, that’s when I’m obviously calling a team. So if they are only grading on when I call a team that is usually when my call isn’t doing well. I just don’t want a bad reflection on me if that is what they are looking at.
I appreciate any insight on this as I want to make sure I do well and keep this job