Dreadful customer service
Hey all, I don't usually post on reddit, but felt like this is worth knowing if you're considering buying a G2. I bought mine about 6 months ago, was enjoying using them quite a bit, not life changing but neat.
Unfortunately, one of the hinges became loose, the casing looked like it was coming apart resulting in the arm swaying about 20 degrees vertically in both directions rendering it unusable. I'm not sure what happened, I must have bumped it or jerked on the arm or something, but not dramatically enough that I remember the event.
I emailed customer service. While polite, the process was very slow with back and forths for nearly two weeks before a resolution was ever offered. Finally, they offered a "solution"-- "Unfortunately, due to the structural nature of this specific damage, our engineers have confirmed that this unit cannot be repaired."
Well that's disappointing, perhaps they will offer a reasonable replacement fee? Nope. They offered me a 1.7% discount on a new pair. $10.
I wanted to support this company because I believed in their product, but if I'm wearing a $600 investment that can't be repaired when it's broken and has no reasonable way of replacing them without just buying a new one, I'm not sure if that's an investment I would have made in retrospect. Just my two cents.