u/Snazzy424

This is my very first time posting on Reddit ever so please bear with me. 😂 also I wish I had a better photo but this is literally the only proof I have that this even happened in the first place.
I was dashing last night when I got an offer for a double pick up. It was $20+ for 5-ish miles, so of course I took it. I was really close to both pick-ups, about a mile, and the two restaurants were across the street from each other.
I go to my first pickup, get there and leave a couple minutes ahead of schedule, and then I head across the street to the second restaurant (Pizza Hut). As soon as I park, I get a notification from the dasher app saying something along the lines of “you missed a delivery opportunity, which will now be given to the next available dasher.”
Naturally, since I was already ahead on time, I thought maybe I missed an additional offer in the time it took me to get to the second restaurant, so I clicked on the notification, and the dasher app immediately just shows that my next step is to deliver the order from restaurant 1. No explanation, just deliver the order I already picked up. The second part of my offer was just taken from me as I was in the parking lot to pick up this order. So now my $20+ offer turned into a $9.75 for 5 miles. Which was still fine, but I was pretty upset. Anybody else have this happen or can explain to me why this happened? Thank you to anyone who took the time to read this, I know it’s a lot.

UPDATE: So I didn’t realize support would be so quick and easy, as I’ve heard otherwise, but support quickly explained that the order was cancelled by the customer, and they issued me half of the pay I would’ve received. Thanks everyone, it’s nice to still see others’ experiences so don’t hesitate to still leave a comment lol.

Ember’s Superman dangle!

Abby is obsessed with the sink water

I was told my girl Ember belongs here!

Ember is working overtime managing this turtle project

Accepted an offer just to have part of it taken away from me